During that infamous lunchtime crunch or dinnertime rush, restaurant employees
sometimes have trouble remembering which
orders are for
pickup and which are for delivery.
At InstantOrder, we make it a top priority to help restaurants avoid this issue entirely.
When your customer places an order online, our system automatically prints a note on the
order slip that clearly specifies "pickup" or "delivery."
It may sound simple enough, but here at InstantOrder, we believe that ground breaking
innovation only happens when the most basic fundamentals are in line!
Additional Delivery Instructions
Customers placing a delivery order often prefer to leave special instructions for
the driver. For example, they may want their order brought to a side entrance instead
of the front door. A brief note such as
"please come to side door" or "we'll be on the
back patio" can save drivers the time and frustration of ringing or knocking for someone who isn't even there.
Less sophisticated ordering systems force customers to actually call in these instructions,
after they've already placed their order online! This defeats the purpose (and convenience)
of online ordering, and the instructions are far more likely to be lost in translation over the phone.
With InstantOrder®, customers simply type delivery instructions into a text box while completing
their order. The note is then printed at the bottom of the receipt for the driver to follow.
Prepare for customers to be amazed when their order actually arrives where they wanted it to.
Who knows? They may even tip the driver an extra dollar or two.
Either way, your business looks more professional and word is bound to spread that you've got
some of the savviest drivers in town.
Setting A Delivery Radius
One problem many business owners face is setting well-defined limits on their delivery range.
In a non-automated setup, the employee answering the phone must locate the customer on a map.
This can take time, and also leaves much room for error. (Let's face it, that eighteen year old
fry cook you hired last week means well, but chances are he's never even seen a map.)
business owners simply enter their maximum delivery distance into our system (i.e. "10" for ten
miles), and our mapping system does the rest. Yes, it really is that easy.
From there, a delivery radius is created automatically, and any customer located outside that
radius will not be able to choose delivery as an option while checking out.
Setting A Delivery Fee
Most businesses charge a fee for delivery. It's a near necessity with gas prices constantly
in flux, and can also help offset other operating expenses. Surprisingly, some ordering systems
do not plainly identify delivery fees on a customer's online receipt. This can lead to confusion
and, understandably, anger as customers are left unsure as to why they were charged "unspecified"
or "miscellaneous" fees. InstantOrder® solves this problem as well. As the image here shows,
business owners simply enter their delivery fee in the "delivery settings" box (i.e. "2" for two
dollars.) Again, it really is that easy. The fee is then factored in to the customer's online receipt
or "shopping cart." This way, when a customer places an order for delivery, the fee is included
automatically and specifically identified as "delivery fee." No confusion, no hassle.
What time(s) of day do you deliver?
Generally speaking, far fewer customers place delivery orders in the morning and early afternoon.
As a result, most restaurants cannot afford to pay a driver during these times.
An hourly wage remains the same after all, whether there are 100 deliveries called in or only one.
InstantOrder offers an easy solution.
The business owner specifies the hours during which they deliver. Online orders placed outside of
these set hours will not even offer delivery as an option, eliminating any possible confusion.
Additionally, these times are set on a day to day basis. This allows you to set different delivery
hours for different days.
For example, many restaurants will deliver later into the night on the weekends than they would
otherwise. With InstantOrder, you can have all these times pre-programmed into your system, making
the process completely automated.